AI Bestie — Support

When you write in, it helps enormously if you include your device model, your iOS version, and roughly when the problem happened. If something went wrong during a call or in camera mode, saying what you were doing at the time is usually enough for us to find it.

Common questions

How do I delete my data?

Open the app and go to Settings → Privacy Center → Delete All My Data. This erases your conversations, memories, journal and transcripts from the device, and asks our server to erase the small amount of operational data tied to your install. It cannot be undone.

Where is my data stored?

On your phone, encrypted. Your conversations are not kept on our servers. The privacy policy explains exactly what does leave your device and why.

How do I export my data?

Settings → Privacy Center → Export My Data.

How do I cancel my subscription?

Subscriptions are billed by Apple, not by us, so they are cancelled in iOS Settings → your name → Subscriptions → AI Bestie. Cancelling stops the next renewal; you keep Pro until the current period ends. We cannot cancel or refund on your behalf — refunds are requested from Apple at reportaproblem.apple.com.

I paid for Pro but the app still says Free.

Try Settings → Restore Purchases first, and make sure you are signed in to the same Apple Account you bought with. If it still will not unlock, email us with the date of purchase and we will sort it out.

She isn't hearing me, or replies are silent.

Check that microphone permission is enabled for AI Bestie in iOS Settings → AI Bestie, that your device is not on silent, and that you have a working connection. Voice features need the network.

How do I report something she said?

Tap the flag under any reply. Reports come to us for review. AI replies can be wrong or inappropriate — please do report them, and never rely on the app for medical, legal, or financial advice.

Is there an age limit?

AI Bestie is intended for users aged 13 and over.

Something else

Bug reports, feature requests, privacy questions and press enquiries all go to the same address: sugar.raymond110@outlook.com.